Royal Mail Returns Portal Help
Need to send something back?
We want you to love your Nura products. If something isn't right, you can return it easily using the Royal Mail Self Returns Portal. Just follow the steps below.
Before you start
Please check you're eligible for a return:
- Your order was placed within the last 30 days
- Items are unopened, unused and in their original packaging
- You have your order number (found in your confirmation email)
If your item is faulty or damaged, please contact us first at support@nurateethcare.com so we can sort you out quickly, rather than sending it back through the standard process.
How to return your order
1. Start your return
Head to the Royal Mail Self Returns Portal and search for Nura Teethcare as the retailer.
2. Enter your details
You'll need your order number and the email address or postcode used at checkout. This confirms your order and lets us process your return once it arrives.
3. Choose your drop-off point
Select whichever is easiest for you:
- A Royal Mail Post Office branch
- A Royal Mail parcel postbox
- A collection from your home (if available in your area)
4. Get your label
The portal will generate a QR code or a printable label, whichever you prefer.
- No printer? No problem. Take the QR code to any Post Office and they'll print it for you.
- Have a printer? Print the label at home and attach it to your parcel.
5. Pack it up
Pop your item(s) back in the original packaging where possible, attach the label, and drop it off at your chosen location.
6. Keep your receipt
Hold on to your proof of postage until your return has been processed. It's your evidence the parcel is on its way back to us.
7. Drop us an email so we know it's on the way
Drop us an email at support@nurateethcare.com, just so we know to expect it 😊.
What happens next
Once we receive your return, we'll check it over and process your refund or exchange within 2 business days. You'll get a confirmation email as soon as it's sorted.
Refunds go back to your original payment method and can take a few extra days to appear, depending on your bank.
Return postage costs
Returns in the UK are paid for by us, and can be done using the Royal Mail portal. For non-UK returns, you must organise postage and cover costs yourself.
Still need help?
If you've hit a snag with the portal, or your situation doesn't quite fit the steps above, drop us a line at support@nurateethcare.com and we'll help you sort it out.